1. Introduction

Crow’s Heat and Air (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at crowsheatandair.com or contact us to request services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

  • Fill out a contact or service request form
  • Request a quote or schedule an appointment
  • Call or email us directly
  • Sign up for promotional offers or newsletters

This information may include:

  • Full name
  • Home or business address
  • Phone number
  • Email address
  • Details about your HVAC system or service needs
  • Payment information (processed securely through third-party payment processors)

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address and browser type
  • Pages visited and time spent on the site
  • Referring website or search terms
  • Device type and operating system

This data is collected using cookies and similar tracking technologies (see Section 6 below).

3. How We Use Your Information

We use the information we collect to:

  • Respond to your service requests, questions, or inquiries
  • Schedule and perform heating and air conditioning services
  • Send appointment reminders or follow-up communications
  • Process payments and send invoices
  • Improve our website, services, and customer experience
  • Send promotional communications (only with your consent)
  • Comply with applicable laws and regulations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: With trusted vendors who assist us in operating our website or conducting our business (such as scheduling software, payment processors, or email platforms), provided they agree to keep your information confidential.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
  • With Your Consent: For any other purpose with your explicit consent.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you would like us to delete your information, please contact us using the details in Section 10.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device.

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of certain features on our site.

We may use:

  • Essential cookies to enable basic website functionality
  • Analytics cookies (such as Google Analytics) to understand how visitors use our site
  • Marketing cookies to deliver relevant advertisements, if applicable

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external site you visit.

8. Security of Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at the information provided below. We will respond to your request within a reasonable timeframe.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.